This speech pairs up nicely with some recent other bad press against T-Mobile. On Tuesday, July 1st the F.T.C. filed a legal motion against T-Mobile for allowing the practice of cramming. Cramming is hiding charges for services which are supposed to be covered under a customer’s standard bill. This is all the more startling as in the video John Legere rambles on and on about how other cellular companies hold their customers in contempt, which it seems, if the F.T.C. is to be believed, they are as well. The company is also, according to the New York Times, looking at a merger with Sprint. Legere feels other companies are the predators; he feels they are consumer driven, so he should probably find a way to expose that to save face, sooner rather than later.
The video definitely picks up pieces for an overall sloppy presentation. Rape as a metaphor is never a good idea, it’s tacky at best, and sickeningly perverse at worst. This kind of blatant arrogance on the part of the CEO may speak volumes of company wide disfunction.
Original post: http://russ6.blogspot.com/2014/07/the-ceo-of-t-mobile-is-nut-case.html
Further information: http://www.nytimes.com/2014/07/02/technology/ftc-accuses-t-mobile-of-fraud-in-billing.html?_r=0